The five main areas to the reference interview are. These are examples of the questions librarians receive at the reference desk. Draw pictures, diagrams, or write out steps on how to drill down through a website. But when faced with the reality of conducting an actual interview, these same people are without a process to manage or a set of tools to use. As i see it, the anatomy of an interview consists of five steps. Susan barb of questionpoint 247 trains backup staff for the 247 cooperative.
The steps of the reference interview state library of iowa. But in practice, many researchers comply with the steps listed below punch, 1998. The hour or two it takes to conduct a reference check is far less time than the time it will take to deal with performance. Many studies of patron satisfaction focus on how well librarians do this lancaster, 1993. Early career job candidates 2016 society for human resource management page 3 interviewing is an important step in the.
Such information may be related to character, working, etc. Assistant librarian for reference services, marian gould gallagher law library, university. While these writings offer explanations of how to conduct the reference interview, fewer. Guidelines that can be applied in any type of reference interaction, including both in person and remote transactions. Teaching the art of the reference interview assistant librarian for reference marian gould gallagher law library university of washington. Steps for a successful interview o developing interview questions o preparing for the interview o conducting the interview o taking notes o other tips things to avoid additional resources 2. Everyone who lives and works in your community needs information. Following the steps of the reference interview can help library customers articulate what information they. Read the resumes and cover letters, as they may help you develop your core interview questions. How we appear when we first meet our patrons will impact the outcome of. Within these steps there are three distinct categories.
Many organizations ask the candidates to provide the names of referees from whom more information about the candidates can be solicited. Sometimes the first question a patron asks is really just trying to find out if you are approachable and friendly. Discovering the needs of each individual who comes in to the. Reference interview, in fact is an intermediate step between the library users query. Pdf teaching the reference interview through practicebased. What implications do these changes have for library practice. Reference interview provides a framework for examining the process that would be. Conducting an unstructured interview there are no official and agreedupon guidelines for how to conduct an unstructured interview. Develop reference check questions, or use the standard ones in appendix 3.
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